Our claims service
claims are at the heart of what we do
If you need to make a claim we are here to help
Our claims settlement rates are amongst the highest in the UK. From August 2022 to July 2023, 99.7% of Ageas car insurance claims were paid.
How many claims do we complete?
In 2020 we completed over 17,000 motor claims. At the end of 2020 we added home insurance to Ageas Direct and you can expect the same level of claims service as we’ve years of experience helping customers who bought home insurance via a broker.
If you have an emergency then you can make a claim 24/7 365 days a year. Our UK based claims team are here to help you quickly get back to normal when the unexpected happens. Our dedication was recognised when Ageas Insurance Ltd won the Claims Team of the Year at the Insurance Times Claims Excellence Awards 2020.
Customer Margaret Hall had not made a claim on her insurance for 17 years – then she made three claims with Ageas in less than four months. We were there for her when she needed us.
We paid out all her claims, showing that it’s easy to claim with Ageas, whether you need to make one claim or three.
Watch the video below to hear Margaret talk about her experience making a claim with Ageas.
Some of our common car insurance claims include incidents such as damage due to an accident, misfuelling and uninsured drivers. You can find out more about what’s covered by Ageas car insurance.
Some of our common home insurance claims include incidents such as damage due to a storm, flood or leaking water. You can find out more about what’s covered by Ageas home insurance claims
Protecting since 1824
Ageas is the UK's 6th largest car insurer and insures over 3 million motor, home, travel and business customers.