Coronavirus (COVID-19) - Pet insurance revised opening hours
If you would like to discuss or renew your policy, report a claim, or contact our 'find a Vet or pet minder' and 'bereavement counselling and legal' helplines, please call us from Monday to Friday between 9am and 6pm and Saturdays between 9am and 1pm. If you'd like to get a quote, you can call us Monday to Friday between 9am and 7pm and Saturdays between 9am and 1pm. You can also get a quote online. Our 24 hour Vet helpline is still available 24/7.
Why choose our pet insurance?
We're here to make sure your furry friends are protected. Here are just a few of the reasons to choose Ageas Pet Insurance for your cat or dog.
Pay monthly to protect your pet, interest-free and hassle-free.
24/7 Vet helpline
Our medical pet specialists will be on hand 24/7
UK based claims service
Our claims team is here to help protect your pet
Our types of cover
We offer 2 types of cover to help suit your needs and those of your pet.
- Lifetime - Provides cover for all injuries or conditions** that occur within the policy year. Your cover resets at renewal, provided you remain insured with us.^
- Time limited - Covers treatment for injuries or conditions for 12 months, from the day your pet's condition was first noticed by you or your vet.^^
Click the buttons below to find out more about our cover options.
Don't just take our word for it...
Our Extra and Ultra cover levels have been rated 5 Star by industry experts Defaqto.
Levels of cover
Simply choose from our four levels of cover to get the protection you need for your cat or dog. We offer:
- Essentials - Time limited
- Classic - Lifetime
- Extra - Lifetime
- Ultra - Lifetime
In order for us to be able to provide cover, your pet has to be at least 8 weeks old at the start of your policy.There is no upper age limit, so we don't stop providing cover when your pet gets older, as long as you've been continuously covered by us.
Unfortunately, we are unable to provide cover for pre-existing conditions through our pet insurance policies. Please see our policy documents for further information.
Yes, you can still buy a pet insurance policy if your pet is not vaccinated. However, we will not cover unvaccinated pets for illnesses that could have been prevented through vaccination.
For accidents, your cover starts 48 hours after your policy start date. However, you won't be able to make a claim for illness within the first 14 days of your cover.
Your documents will be sent to you by email or by post, if you prefer. When your policy renews, your renewal letter, along with your schedule of insurance and policy wording, will be either emailed or posted to you (depending on your preference) 14 days before your renewal date.
If you need to make a claim on your pet insurance policy you can call us on 0345 165 0928 (Mon to Fri 9:00am - 6:00pm and Saturday 9:00am - 1:00pm). Alternatively, you can download our claim form, print it, fill it out with the help of your vet and email it to firstname.lastname@example.org. A member of our claims team will get in touch with you as soon as possible.
You can select this when you make your claim. If your policy is being paid by Direct Debit from your account, then you have the option of being paid by BACS (Bankers Automated Clearing Services) direct into your bank account. Payment can also be made by BACS to your vet, if they wish; their payment details just need to be added to the corresponding section on the claims form. Please note that an excess is deductible for all claims, as stated in your policy documents.