Ageas Insurance

Who we are

Making insurance easy and straightforward for our customers is what Ageas is all about. 

Find out more about us

We’re one of the biggest car and home insurers in the UK, in fact, we’re the country's eleventh largest. We’re part of an international group, which is headquartered in Brussels and we can trace our roots back to 1824.

Customer service is at the heart of what Ageas does. You can find out more about the Ageas Insurance company  and the Ageas heritage that celebrates 200 years this summer. We aim to make insurance easy; whether that’s buying a new policy, making a change to an existing policy or making a claim.

Awards and Accreditations

Ageas has been shortlisted for more than 50 awards over the last few years. These include winning the Personal Lines Insurer of the Year Award at the British Insurance Awards in three consecutive years, 2021, 2022 and 2023; as well as at the Insurance Times Awards in 2021 and 2023. In addition to this Ageas scooped two further awards at the Insurance Times Claims Excellence Awards event in 2022.

Our dedication to customer service was also recognised when Ageas Insurance Ltd achieved the Institute of Customer Services (ICS) coveted ServiceMark accreditation.

Find out more about our awards and recognition

Receiving award at ceremony

We are ServiceMark accredited by the Institute of Customer Service

Ageas Insurance were awarded The Institute of Customer Service’s ServiceMark Accreditation in 2021, an independent and national benchmark of an organisation’s achievement in customer service and its commitment to upholding those standards. The Institute’s assessors noted in particular that Ageas had “built a wonderful culture where people are recruited for the right attitude, trained for the required skills and then, most importantly, trusted to deliver their best.”

We're proud of what our customers say about us...

Get in touch

Find out how Ageas can help with your insurance needs today

image of online account

No admin fees online

We’ve designed our customer portal to be simple to use. Not only can you save time, you can also avoid any admin charges when you make a change to your car policy online. You can also download your policy documents so they’re always to hand.

We make insurance easy

You can make a claim in an emergency 24/7, 365 days a year. Someone in our UK-based claims service will look to get you back on your feet as soon as possible. If you make a claim and choose one of our approved repairers, all workmanship comes with a guarantee for as long as you own the car^.

Over four million customers already put their trust in us to protect their cars, homes and business.

^Subject to the vehicle being maintained in accordance with the manufacturer routine maintenance schedule. Defective parts will be replaced without charge as long as they are covered by the part manufacturer’s warranty. Failure of components or bodywork damage will not be covered if failure or deterioration is through normal usage.

British Insurance Awards for Personal Lines Insurer of the Year

British Insurance Award Winners 2023

Ageas won Personal Lines Insurer of the Year at the British Insurance Awards for the third consecutive year.