Ageas Insurance

Awards and Recognition

Recognised for quality products and excellent customer service

Our awards and Recognition

At Ageas, we aim to make insurance easy and are very proud of the recognition we've received. It’s rewarding for our people and good news for our customers.

See why over 4 million customers choose us for their insurance.

Defaqto Five Star Rated 2022 logo

Defaqto

Our Ageas Car, Ageas Home Extra, Ultra and Extra Pet insurance products are Defaqto 5 Star rated, providing one of the highest levels of cover in the market.

Trustpilot review rating - 4.0/5 stars

Trustpilot

Ageas¥ is highly-rated by customers, with over 16,000 independent reviews.

Institute of customer service - servicemark accredited 2021 - 2024

ServiceMark

Recognised by the ICS for our excellent level of customer service.  An independent and national benchmark of an organisation’s achievement in customer service.

Car icon white

Join the UK's sixth largest car insurer

2024 Awards

Top Employer 2024 logo

UK TOP EMPLOYER 2024

For the third consecutive year, Ageas^ is certified as a Top Employer for 2024 in the UK, for our HR policies and people practices, such as Disability confidence leadership, Employee listening and Internal communications.

2023 Awards

Insurance Times Awards - Ageas won Gold in the 'Personal Lines Insurer of the Year' category

Insurance Times Awards

Ageas* won Gold in the 'Personal Lines Insurer of the Year' category at the Insurance Times Awards 2023.

Insurance Times Awards - Silver Excellence in Fraud Mitigation

Insurance Times Awards

Ageas* won Silver in the 'Excellence in Fraud Mitigation - Insurer' category at the Insurance Times Awards 2023.

Winners of Personal Lines Insurer of the Year at the British Insurance Awards 2023

British Insurance Awards 2023

For the third consecutive year, Ageas* won Personal Lines Insurer of the Year at the British Insurance Awards 2023. We were also shortlisted for the Broker Partner of the Year and a Professional Development Award.

Accredited as a UK Top Employer 2023

UK Top Employer 2023

Ageas^ is certified as a Top Employer 2023 in the UK, for the second consecutive year, for our HR policies and people practices.

SOUTH WEST CONTACT CENTRE AWARDS 2023

South West Contact Centre Awards 2023

Ageas^ were delighted to receive an award at the South West Contact Centre Awards: Best Contact Centre of the Year in-house.

2022 Awards

Winners of Personal Lines Insurer of the Year at the British Insurance Awards 2022

British Insurance Awards 2022

For the second consecutive year, Ageas* won Personal Lines Insurer of the Year at the British Insurance Awards 2022. We were also shortlisted for the Customer Experience Award and Claims Initiative of the Year, in recognition of our continued focus in these areas.

Insurance Times Claims service solution of the year award 2022 - logo

Claims Excellence Awards

Ageas* won 'Claims Service Solution of the Year - General' at the Insurance Times Claims Excellence Awards 2022, for its Green Parts Programme.

Insurance Times Claims team of the year award 2022 - logo

Claims Excellence Awards 2022

Ageas* won 'Claims Team of the Year - Digital Transformation' at the Insurance Times Claims Excellence Awards 2022.

Accredited as a UK Top Employer 2022

UK Top Employer 2022

Ageas^ is certified as a Top Employer 2022 in the UK for our HR policies and people practices.

Insurer Times - Insurer Diversity and Inclusion Excellence Award 2022

Insurance Times Awards (Diversity & Inclusion)

Ageas* won Gold in the Insurer Diversity and Inclusion Excellence category. This was in recognition of our successful internal programme which led to a significant increase in the number of women being employed in senior management positions.

Insurance Times Awards - Excellence in Professional Development Gold Award 2022

Insurance Times Awards (Professional Development)

Ageas* won Gold in the Excellence in Professional Development category. The judges were impressed by our programme's "mixed digital and in-person approach to professional development."

Insurer Times - Excellence in Professional Development - Bronze Award 2022

Insurance Times Awards (Bronze)

Ageas* also won Bronze in the Excellence in Professional Development category. This was for our Eve Underwriting Development Programme of which we are incredibly proud.

The Bodyshop awards 2022 - Insurer of the year award

The bodyshop awards

Ageas* received the award for Insurer of the Year at The Bodyshop Awards 2022.

South West Contact Centre Awards - Ageas received four awards for Support Team, Best Customer Engagement, and Best Transformation Programme.

South West Contact Centre Awards 2022

Ageas^ were delighted to receive awards in three categories at the South West Contact Centre Awards: Best Support Team, Best Customer Engagement, and Best Transformation Programme. Additionally, at an individual level, we also received the Support Manager of the Year Award.

2021 Awards

Personal Lines Insurer of the Year winner 2021

Insurance Times Awards

Ageas* won the Personal Lines Insurer of the Year category at the Insurance Times Awards 2021.

MRW National Recycling Awards 2021 winner logo

MRW National Recycling Awards

The Green Parts Specialists and Ageas were recognised at the MRW National Recycling Awards for Partnership Excellence in the commercial category.

British Insurance Awards 2021 logo

British Insurance Awards

Ageas* won the Personal Lines Insurer of the Year at the British Insurance Awards 2021.

UK Customer Experience Awards 2021 - Customer at the Heart of Everything award - Gold

UK Customer Experience Awards

 Ageas* won the 'Customer at the Heart of Everything Award - Bronze' at the largest customer awards event in the UK.

UK Customer Experience Awards 2021 - Best Customer Service Award - Silver Category.

UK Customer Experience Awards

 Ageas* won the 'Best Customer Service Award - Silver' at the largest customer awards event in the UK.

GoCompare - Highly commended home insurance product of the year award logo

GoCompare Insurance Awards

RIAS, part of Ageas Retail Limited, was ‘Highly Commended’ for the Home Insurance product of the year in 2021.

Ageas* won Gold in the Operational Effectiveness Awards 2021

European Contact Centre & Customer Service Awards

Ageas* won Gold in the Operational Effectiveness Awards, in the Most Effective Improvement Programme category.

European Contact Centre & Customer Service Awards 2021 - silver award

European Contact Centre & Customer Service Awards

Ageas* won Silver in the Customer Experience Award, in the Best Customer Experience Redesign category.

2020 Awards

Insurance Times - Claims excellence awards winner 2020

Claims Excellence Awards 2020

Ageas* won 'Claims Team of the Year' at the Insurance Times Claims Excellence Awards 2020.

British Insurance Awards - Claims initiative of the year award 2020

British Insurance Awards

Ageas* won the 'Claims Initiative Award' for our Green Parts programme, where approved repairers reuse car parts if possible to try and reduce environmental impact.

Insurance Times Awards - Excellence in Technology Claims Award 2020

Insurance Times Awards

Ageas* won the 'Excellence in Technology - Claims' Award in 2020, for creating the Photo Assist app, making the claims process easier for customers.

BIA  2020 Awards - Technology

British Insurance Awards

Ageas* won the 'Technology Award' in 2020, for creating the Ageas Photo Assist app, making the claims process easier for customers.

Compare the Market Simples Awards - Service Award Winner 2020

The Simples Awards

Ageas^ won the Service Award in 2020, which recognised we consistently delivered the highest quality of service to our customers.

Digital Impact Awards 2020

Digital Impact Awards

Showcasing our ambition in innovation and digital, Ageas* won three awards: 'Best use of digital from the financial services sector' - Gold, 'Best evaluation strategy' - Gold and 'Best use of online video' - Bronze.

Defaqto 5 Star Rating

Defaqto 5 Star Rated Insurance

So you can feel confident in Ageas car and home insurance.

*This individual award, accreditation, commendation or rating was presented to Ageas Insurance Limited.

¥This individual award, accreditation, commendation or rating was presented to Ageas Retail Limited.

^This individual award, accreditation, commendation or rating was presented to Ageas Retail Limited and Ageas Insurance Limited.