Coronavirus (COVID-19) - We're here to help
We have implemented our established continuity plans to protect our customers, our colleagues and their loved ones. We are only selling new policies online. Call waiting times are likely to be longer than usual today. If you purchased your policy directly from us, please use the existing customers button in the menu to log in to manage your account online. If you need to urgently report a claim, you can do so online by clicking the claim button in the menu and following our simple instructions. Thank you for your understanding at this unprecedented time for everyone. We hope that you and your families stay well.
Making car insurance easy
We work hard to make car insurance easy. Easy to get a quote. Easy to make a claim. Plus, with our 5 Star rated cover given by industry experts, Defaqto, you can get on the road with peace of mind. Welcome to easy car insurance.
Uninsured Driver Promise^
If your car is hit by an uninsured driver your excess will be reimbursed and your no claims discount reinstated.
Onward travel cover to UK destination
If you are in an accident and your car can’t be driven we can arrange transport for you and your passengers to get home or to your planned UK destination.
We paid over 99% of customers' claims*
Not only can you make a claim 24/7, but we paid out over 99% of car insurance claims in the last year.
Why choose Ageas Car Insurance:
- One of the UK's largest car insurers - around five million customers already trust us to protect their cars, homes, travel and business
- Defaqto 5 Star rated - providing one of the highest levels of cover in the market
- Make a claim 24/7 - our customers can make a claim at any time, day or night with our UK based claims service
Find out more here.
No Claims Discount | Car Insurance
Have we asked for your proof of NCD? Find out how to provide it quickly and easily.
How can we help?
Have a chat with us now
Already a customer?
You can manage your policy 24/7 in your online account.
Your questions answered
We'll get in touch with you if we need to see proof of your No Claims Discount. If we've already contacted you, you can provide your proof of No Claims Discount by uploading it in your online account. Just so you know, if we ask you for proof of your No Claims Discount, you’ll need to send it to us within 14 days of purchase, otherwise we’ll have to cancel your policy and won’t be able to restart cover for you.
What to do
Once you’re logged in to your online account, click on the ‘Your documents’ tab in the My Car page. Click on ‘Add document’ and add your No Claims Discount file, click on ‘Upload’ and it will automatically be sent to us to review. You will also be able to see your document in the ‘Your Uploaded Documents’ section on the Documents tab.
Once we’ve received your proof we'll then contact you to confirm it is acceptable or let you know if we need any more information.
What we accept
What we’re after as acceptable proof is either a full renewal invitation, a cancellation letter or a Proof of No Claims Discount letter from your previous insurer. Whichever option you go for, you’ll need to include:
- A letterhead that clearly identifies your previous insurer
- Your previous policy number
- Your previous policy expiry date
- Your name and full address
- Your No Claims Discount in years
Uploads can be in a variety of formats, including Microsoft Word, PDF or a photo in the following formats: GIF, PNG, JPG, JPEG and JPE. Just make sure your document is less than 3MB.
You may be covered for driving other vehicles under third party cover. It will state clearly on your Certificate of Motor Insurance if this cover has been provided. (Full cover details can be found in your Ageas policy booklet)
Yes, on the day you are picking up your new car you are covered for the old car until you physically collect and start driving your new car, at which point your cover will switch to the new car. This is providing we are currently covering your old car and have agreed to transfer the insurance to your new car and you pick up the new car on the day that we have agreed to start insuring it from.
If you have an Ageas Car Insurance policy, you will have fully comprehensive cover to drive in EU countries for up to 90 days.
This remains unchanged during the transition period that begins on 31 January 2020 and continues until the end of 2020. So, if you’re planning a trip that is completed before then, nothing changes for you.
For those planning to drive in the EU after the transition period, we will provide advice later in 2020 as arrangements become more certain. You can find more information on our Driving in Europe page.
Please note: European cover is not available if you have purchased our Essentials Car Insurance. Please see your policy documents for more information.
Please ensure you have entered the claims information exactly as recorded by your previous insurer. If you believe they have recorded the information incorrectly please contact them for advice.