Our cookies
When we talk about 'cookies', we mean the kind of cookies that are stored on your computer or device when you visit a website. In this case, a cookie is a text file containing small amounts of information. They don't harm your computer or store any of your personal, identifiable info like your credit card details. Here's some important info about our cookie policy:
Are there different types of cookies?
Yes. Some cookies are only placed on your computer for the duration of your visit to our website – these are called 'session based' cookies and automatically expire when you close your browser. The other type of cookie is known as a 'persistent" cookie', which stays on your computer for a period of time until they expire or are removed.
What are cookies used for?
Cookies serve different purposes and can be categorised as follows:
Strictly Necessary Cookies – These cookies are necessary in order for certain parts of our website to work, for example obtaining an insurance quote.
Performance Cookies – These cookies allow us to analyse use of our website, including the time spent on the site, which pages are visited and if error messages occur. They do not collect any personal information meaning that the data is anonymous.
Functional Cookies – These cookies enable the website to provide enhanced functionality and personalisation for example they enable the use of Live Chat.
Targeting Cookies – These cookies analyse online marketing campaigns and allow third-party websites to show you adverts based on what you appear to be interested in.
Social Media Cookies – These cookies enable you to share our content with your friends via social media. They also analyse online marketing campaigns and allow third-party websites to show you adverts based on what you appear to be interested in.
What are first/third party cookies?
First party cookies are cookies which are set by Ageas. They enable certain functions to work such as when you obtain a quotation or buy a policy, they remember your preferences and are also used for analysis to help us enhance the performance of our website. They can only be read by Ageas.
We also use some Third party cookies. These are cookies which are set by carefully selected third parties and are used to help analyse your use of our website and to allow third party websites to show you adverts based on what you appear to be interested in.
Pet Insurance
Ageas Retail Limited has appointed Insurance Factory Limited for the sale and administration of polices and to handle claims related to your Ageas Pet Insurance. As a result, Insurance Factory Limited also use cookies on our website. Please see the Insurance Factory Limited cookie policy at https://pet.ageas.co.uk/Content/Documents/CookiesPolicy.pdf for details of their use of cookies.
Travel Insurance
Ageas Retail Limited has appointed Hood Travel Limited for the sale and administration of polices related to your Ageas Travel Insurance. As a result, Hood Travel Limited also use cookies on our website.
OUR COOKIES
Here is an example of the cookies we use on our website and what they are used for:
|
Cookie Name |
Cookie Type |
Duration |
First/Third Party |
What it’s used for |
|---|---|---|---|---|
|
Google Analytics Cookie |
Performance |
Combination of Session and Persistent |
First Party |
To analyse your use of our website, including the time you spend on the site, the number of pages you visit and whether you purchase a policy |
|
Double Click |
Targeting |
Persistent |
Third Party |
To analyse online marketing campaigns and allow third-party websites to show you adverts based on what you appear to be interested in |
|
Google Adwords – home and generic |
Targeting |
Persistent |
Third Party |
To analyse online marketing campaigns and allow third-party websites to show you adverts based on what you appear to be interested in |
|
Search Alliance – home, car and generic |
Targeting |
Persistent |
Third Party |
To analyse online marketing campaigns, including whether you get a quote and buy a policy |
|
Session Cam |
Performance |
Combination of Session and Persistent |
First Party and Third Party |
To analyse your use of our website (for example recording mouse clicks and movements, page scrolling and any text keyed into website forms) to help us identify issues with its design and usability, so that it can be improved. No personally identifiable information is stored within the cookies. The information collected is for our internal use only and is stored and used for aggregated and statistical reporting |
|
Visual Website Optimizer |
Performance / Functional |
Persistent |
Third Party |
To create different versions of website pages, to compare the effectiveness and deliver improvements to our website |
|
|
Targeting |
Persistent |
Third Party |
To analyse online marketing campaigns and allow third-party websites to show you adverts based on what you appear to be interested in |
Changing your cookie preferences
You can change your cookie preferences at any time via the ‘manage cookie settings’ button at the top of this page.
Please note, where you give your consent for us to place certain cookies on your device and then subsequently withdraw your consent, the cookie will remain on your device however we will block the cookie so that they can no longer be used. If you wish to remove cookies from your device you will need to do this via your browser settings.
Further useful information about cookies, including how to remove them from your browser, can be found at: www.allaboutcookies.org.