Home Insurance: Help with Claims

If you haven't told us about your complaint yet, please get in touch with us and we'll do our best to put things right...

Home Insurance: Help with Claims

Please be aware that your policy does not cover general repairs to the pipework, water or heating system of your home or a boiler breakdown. You will need to check your policy documentation to see if you have purchased the Home Emergency optional cover and if it covers for boiler repairs...

Home Insurance: Help with Claims

In the first instance we will aim to validate your claim during the first notification, in person or via a video call and repair estimate scoping tool technology. Where this is not possible you may be asked to provide pictures of the damage, a quote to repair or replace, a report confirming the cause of the damage, receipts or proof of purchase in some cases and/or replacement costs from websites...

Home Insurance: Help with Claims

Based on the information you provide; we will check your policy to ensure you are covered and let you know how we can help. We may be able to offer you a cash settlement for certain claims to enable you to get the repairs completed yourself...

Home Insurance: Help with Claims

"Please be aware that your policy does not cover general repairs to the pipework, water or heating system of your home...

Home Insurance: Help with Claims

Please be aware that your policy does not cover general repairs to the pipework, water or heating system of your home. To confirm cover, we will instruct one of our surveyors to determine if the damage is unexpected and unintended damage, by something sudden and which is not deliberately caused by an external force to your property and pipe is your responsibility...

Home Insurance: Help with Claims

When we use the word ‘buildings’, we mean the structure of your home, this will include any rendering or aesthetic finish on your home. Your buildings are covered for numerous events that may occur. It is important to check your policy booklet before reporting any claim, for more information on what is and is not covered...

Home Insurance: Help with Claims

When we use the word ‘buildings’, we mean the structure of your home, this includes your chimneys as they are part of the structure. Your buildings are covered for numerous events that may occur, including storm and falling trees...

Home Insurance: Help with Claims

This will depend on the cover you took out when you purchased your buildings policy. Essentially, your standard buildings insurance policy will cover the cost of repairs to your home if it is damaged by an insured event such as theft, fire, flood and escape/leakage of water from pipes, storage tanks, etc...

Home Insurance: Help with Claims

In insurance, Buildings are defined as the property shown in your Insurance Schedule/Statement of Fact. They include the structure of your home, including any fixtures and fittings, garden walls, gates, decking, paths, drives, patios, permanent swimming pools built of brick, stone or concrete, permanently fixed hot tubs, air/ground heat pumps, solar panels, permanent outbuildings and hard tennis courts...