Help with Claims

Home Insurance: Help with Claims

A policy excess is the amount you have to pay towards the cost of your claim. There are different excesses that may apply...

Home Insurance: Help with Claims

You can reach us by using one of the following numbers in the first instance to discuss your concerns, based on how you purchased your policy...

Home Insurance: Help with Claims

One reason that your claim may not be covered is because you do not have the Accidental Damage optional cover on your Contents policy. If you have chosen this cover, it will be shown in your Insurance Schedule/Statement of Fact...

Home Insurance: Help with Claims

Making a claim can sometimes lead to an increase in renewal price, but this often is based on the individual circumstances of the incident...

Home Insurance: Help with Claims

This will depend on the circumstances of your claim. To validate a claim, we need confirmation of the cause of the damage, from either your chosen repairer, or we may decide to instruct one of our repair networks to inspect the damage...

Home Insurance: Help with Claims

If you haven't told us about your complaint yet, please get in touch with us and we'll do our best to put things right. There are 3 ways to make a complaint...

Home Insurance: Help with Claims

Based on the information you provide, we will check your policy to confirm if you are covered for accidental damage to either your buildings or contents and let you know how we can help...