Back to Policy support
Help with Claims
When would my buildings accidental damage claim not be covered?
Home Insurance: Help with Claims
One reason that your claim may not be covered is because you do not have the Accidental Damage extension cover on your Buildings policy. If you have chosen this cover, it will be shown in your Insurance Schedule/Statement of Fact...
Why would my contents accidental damage claim not be covered?
Home Insurance: Help with Claims
One reason that your claim may not be covered is because you do not have the Accidental Damage optional cover on your Contents policy. If you have chosen this cover, it will be shown in your Insurance Schedule/Statement of Fact...
How long will my accidental damage claim take?
Home Insurance: Help with Claims
This will depend on the circumstances of your claim. To validate a claim, we need confirmation of the cause of the damage, from either your chosen repairer, or we may decide to instruct one of our repair networks to inspect the damage...
My TV has smashed. What do I do to make a claim?
Home Insurance: Help with Claims
To claim for a damaged television, you must first determine the cause of this damage. When reporting your claim, we will need to evidence this has occurred by an insured event such as accidental damage for us to consider...
What should I expect when making a claim for accidental damage?
Home Insurance: Help with Claims
Based on the information you provide, we will check your policy to confirm if you are covered for accidental damage to either your buildings or contents and let you know how we can help...
What is accidental damage?
Home Insurance: Help with Claims
Accidental damage' is a term used in home insurance to define unexpected and unintended damage, by something sudden and which is not deliberate caused by an external force to your property or contents and is an optional cover option...
What should I expect when making a claim for escape of water, leaking and freezing water? "
Home Insurance: Help with Claims
Based on the information you provide; we will check your policy and let you know if you are covered and, if you have buildings cover, how we can help tracing a leak. Please be aware that your policy does not cover general repairs to the pipework, water or heating system of your home...
Will making a claim affect the cost of my policy?
Home Insurance: Help with Claims
Making a claim can sometimes lead to an increase in renewal price, but this often is based on the individual circumstances of the incident...
How do I make a complaint about my claim?
Home Insurance: Help with Claims
If you haven't told us about your complaint yet, please get in touch with us and we'll do our best to put things right. There are 3 ways to make a complaint...
Make a home claim
Our online claims service is the quick, safe and easy way to register a new claim.
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.