Help with Claims

Help with Claims: Accidental damage

Accidental damage' is a term used in home insurance to define unexpected and unintended damage, by something sudden and which is not deliberate caused by an external force to your property or contents and is an optional cover option...

Home Insurance: Help with Claims

Reasons why your claim might not be covered include: • Damage caused by your power supply being cut off by the supplier (as a result of no payment of bills, for example) • Damage caused deliberately by you or your family • Any amount over the limit shown in your policy documentation...

Home Insurance: Help with Claims

You can reach us by using one of the following numbers in the first instance to discuss your concerns, based on how you purchased your policy...

Home Insurance: Help with Claims

If your claim is settled via a cash payment, the excess will be deducted from the total amount before it is paid to you...

Home Insurance: Help with Claims

A policy excess is the amount you have to pay towards the cost of your claim. There are different excesses that may apply...

Home Insurance: Help with Claims

We would ask that you contact us before you undertake any repairs or clean up, unless repairs are essential for the immediate protection of the property/item(s).

Home Insurance: Help with Claims

This will depend on the circumstances of your claim. On average, storm claims are usually dealt with within 23 days. However, this is just an estimate. Your claim could take a shorter or longer period of time.

Home Insurance: Help with Claims

Almost everything in your home will suffer from general wear and tear over time. You can extend the lifetime of your property and the possessions inside it by taking care of your home through general maintenance and upkeep...

Home Insurance: Help with Claims

We understand that some customers like to stay in their own homes where possible, so we can provide facilities like temporary kitchens and bathrooms to enable you to do so...

Home Insurance: Help with Claims

To make your claims experience as easy as possible, our specialist suppliers have full authority to manage claims without the need to refer back to us for approval...