Home Insurance: Help with Claims

In many declined claims it is not the weather event that caused the damage but an existing underlying problem, which the recent weather event highlighted...

Home Insurance: Help with Claims

This will depend on the circumstances of your claim. On average, storm claims are usually dealt with within 23 days. However, this is just an estimate. Your claim could take a shorter or longer period of time.

Home Insurance: Help with Claims

This will depend on the cover you have. In the event of a successful claim, your property which has been damaged as a result of the extreme weather will be covered subject to the policy limits shown in your Insurance Schedule/Statement of Fact...

Home Insurance: Help with Claims

Once you report storm damage, the claims department will check local weather records to see if the weather you experienced meets the requirements to be considered a storm. For more information, please refer to the question 'What counts as storm damage?'...

Home Insurance: Help with Claims

Storm damage occurs when a property has been damaged due to an extreme weather event, usually including very high winds, extreme rain, hail or snow. Depending on your policy, your building would be covered if damage occurred under the following circumstances...

Home Insurance: Help with Claims

Common exclusions applicable to an escape or leakage of water claim include (but are not limited to) the following...

Home Insurance: Help with Claims

Getting your home back to normal can take time depending on the circumstances and the extent of the damage. On average, escape or leakage of water claims are usually dealt with within 95 days. This is just an estimated average; your claim could take a shorter or longer amount of time

Home Insurance: Help with Claims

Tracing a leak applies when you are unable to find the source of a leak, for example from hidden pipework....

Home Insurance: Help with Claims

We understand that people like to stay in their own homes where possible, so we can provide facilities like temporary kitchens to enable you to do so...

Home Insurance: Help with Claims

When you report the claim, we will do everything we can to establish the level of damage and will consider which of the following options are best suited to your circumstances...