Fraud support

money worries

Fraud support

How we can help


Fraud and scams continue to rise in the UK, and they are becoming more and more sophisticated to try and catch us unaware. If you’ve been the victim of a scam or fraudulent activity, not only does it come with a monetary cost, but it could also have a detrimental effect on your mental health and confidence. But remember, you’re not alone, even the most aware of us get caught out too, it can happen to anyone. We’re here to help and support.

If you’ve been the victim of a scam or fraud, we’re on your side. If it’s had an adverse effect on your finances or mental health, we can help you get through it.

​Please note, this page is to support our customers who are worried about their personal finances.

If you’re finding it hard to make day-to-day payments, please tell us as soon as you can. We’re here to help and can also guide you to the additional support that’s available.

You can also receive free and independent debt advice from charities including Money Helper, to make it easier for you to find the right help. See our list of charities and organisations who can help.

Visit the help centre:
Get help with car payment questions
Get help with home payment questions
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Get in touch

Life can bring challenges, and we understand this can look different for all our customers. If you’re experiencing financial difficulties, or you’re facing a challenging life event, we’d like to help. Click here and our virtual assistant can put you in touch with a member of our Live Chat team, or if you'd rather hear a friendly voice, please call us on 0345 128 6894.

external support and organisations

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.