How we can help
With households across the UK facing increasing pressures with day-to-day bills and expenses, we understand that it can become overwhelming. We’re here to help support you and your finances.
With the rising cost of food, energy and living, many of us are feeling the pinch.
From mounting debt and staying on top of repayments to a change in circumstances from a break-up or redundancy, there are many factors that can cause money worries.
Whatever the reason, we’re here to help support you to help you get back on top of things.
Change of circumstancesHave you recently experienced significant life changes such as redundancy or a break-up? Find out what you can do so significant life events don’t impact your finances. Find out more about a change of circumstances
Struggling to stay on top of paymentsIf you’re struggling to pay, it’s best to speak to us as soon as possible, to find out what we can do to help. We may be able to help make your insurance more affordable and flexible; we can also guide you to additional support. Find out more about additional support
FraudDo you think you’ve been a victim of fraud? We know this can be stressful and upsetting, but help is available. Find out more help from fraud
Financial abuseAre you worried that you or somebody you know is a victim of financial abuse? Help and support is always available. Find out more about financial abuse
Get in touch
Life can bring challenges, and we understand this can look different for all our customers. If you’re experiencing financial difficulties, or you’re facing a challenging life event, we’d like to help. Click here and our virtual assistant can put you in touch with a member of our Live Chat team, or if you'd rather hear a friendly voice, please call us on 0345 128 6894.
Where else can I get help?
If you need additional support with your health, wellbeing or finances, you don't have to face anything alone. There are numerous charities and organisations you can reach out to.
We want to communicate with you in a way that works for you and can adapt our services and documentation to suit your needs.
Get accessibility support
Health and wellbeing
Many of us will experience mental or physical health difficulties at some point in our lives, which can sometimes make it difficult to deal with daily tasks and financial matters.
If you’re dealing with redundancy, bereavement or loss of capacity, we’re here to support you through whatever life throws at you.
Whether you’re facing rising bills or are concerned about covering the costs of your outgoings, you’re not alone. We may be able to help make your insurance affordable and flexible; we can also guide you to additional support.