Supporting our customers

supporting all customers
person holding iPad


We want to communicate with you in a way that works for you and can adapt our services and documentation to suit your needs.

Get accessibility support

people meditating

Health and wellbeing

Many of us will experience mental or physical health difficulties at some point in our lives, which can sometimes make it difficult to deal with daily tasks and financial matters.

Get support for your wellbeing

married couple holding hands

Life events

If you’re dealing with redundancy, bereavement or loss of capacity, we’re here to support you through whatever life throws at you.

Get support with life events

people at a desk with a laptop

Money Worries

Whether you’re facing rising bills or are concerned about covering the costs of your outgoings, you’re not alone. We may be able to help make your insurance affordable and flexible; we can also guide you to additional support.

Get support with your finances


Frequently asked questions

Losing a loved one is never easy. We can offer you support and guidance during times of loss. Find out more about how we can help.

If you need help managing your affairs, or know somebody who does, find out how to navigate your way through the process. Find out more about the power of attorney.

If you’re living with a serious illness, or assisting someone who is, you’re not alone – there’s support available. Find out more

heart in hand symbol

Where else can I get help?

If you need additional support with your health, wellbeing or finances, you don't have to face anything alone. There are numerous charities and organisations you can reach out to.

Chat with us - speech bubble

Get in touch

Life can bring challenges, and we understand this can look different for all our customers. If you’re experiencing financial difficulties, or you’re facing a challenging life event, we’d like to help. Click to get in touch with our a member of our Live Chat team.