How we can help

We want our service to be accessible and easy to use for everybody and can tailor our service to suit you.

We all process information differently. That’s why we’d like to make adjustments wherever we can to make our documents and website as easy to use as possible.

Here are some examples of the support we could offer, depending on your requirements:

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  • If you’re deaf or have hearing loss
    We can provide audio support for our documents and our website is also accessible via screen-reading software.
  • If you prefer documents in a different format
    We can provide our documents in: Braille, Large Print, Coloured Paper.
  • If you want to know about website accessibility
    There are tools you can use to adapt our website, find out more about accessibility
  • If you need other support
    Chat with our virtual assistant or get in touch with us directly below. We’ll be happy to talk through what you need.

Frequently asked questions

If you need to receive documents or other information from us in an audio, Braille or other format, please chat online with a member of our Live Chat team, who will be happy to help. Find out more about how we can help with communication.

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Get in touch

To request your documents in a different format, or if there's something else we can help with, click to get in touch with our a member of our Live Chat team or if you'd rather speak to someone over the phone, please call us on 0345 128 6894.

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Where else can I get help?

If you need additional support with your health, wellbeing or finances, you don't have to face anything alone. There are numerous charities and organisations you can reach out to.

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We want to communicate with you in a way that works for you and can adapt our services and documentation to suit your needs.

Get accessibility support

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Health and wellbeing

Many of us will experience mental or physical health difficulties at some point in our lives, which can sometimes make it difficult to deal with daily tasks and financial matters.

Get support for your wellbeing

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Life events

If you’re dealing with redundancy, bereavement or loss of capacity, we’re here to support you through whatever life throws at you.

Get support with life events

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Money Worries

Whether you’re facing rising bills or are concerned about covering the costs of your outgoings, you’re not alone. We may be able to help make your insurance affordable and flexible; we can also guide you to additional support.

Get support with your finances