Power of attorney support

supporting all customers

Power of Attorney support



How we can help

There are a number of different reasons why you might need a close friend or family member to manage your affairs. For example, you may have recently been diagnosed with dementia or Alzheimer’s and be looking at making longer term plans, or it may be a temporary solution while you’re in hospital and need somebody to help you with everyday tasks such as paying bills. Whatever the reasons for doing so, giving somebody the legal right to manage your affairs and make decisions on your behalf is known as Power Of Attorney.

While it’s a big decision, if you’re worried about managing your financial matters on your own, it may ultimately be the best for your wellbeing and give you peace of mind to give that control to somebody you trust when the time is right for you. If you think this is the right option for you, we can help you get information and support, to help make the process as easy as possible for you.

If you’re considering giving someone else the responsibility to manage your affairs and insurance policies, or you’ve been asked to be POA for someone, we’re here to help make this as easy as we can.

For further support, there are many organisations that can help – see our charities and organisations.

Please note, this page is written addressing people who may wish for someone else to manage their affairs. However, it may also be useful for any family, friends or carers who may be appointed with a lasting power of attorney (LPA) in future.

close up of two people sitting at desk with papers
Get in touch speech bubble

Get in touch

We want to support you as best we can to make managing the daily tasks as easy as possible. Click here and our virtual assistant can put you in touch with a member of our Live Chat team, or if you'd prefer a supportive ear, please call us on 0345 165 5758. Lines are open: Mon-Fri 8.30am-6pm and Sat 8.30am-4pm.

external support and organisations

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.