Finances and affordability support

money worries

Financial and affordability support

How we can help


With households across the UK facing increasing pressures with day-to-day bills and expenses, we understand that it can become overwhelming.

From mounting debt and staying on top of repayments to a change in circumstances from a break-up or redundancy, there are many factors that can cause money worries.

Whatever the reason, we’re here to help support you to get the help you need and get back on top of things.

If you’re finding it hard to make day-to-day payments, please tell us as soon as you can. We’re here to help and can also guide you to the additional support that’s available.

Please note, this page is written to address people who are worried about their personal finances. However, it may also be useful for family, friends, colleagues or those close to someone who may be experiencing financial problems.

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Get in touch

Life can bring challenges, and we understand this can look different for all our customers. If you’re experiencing financial difficulties, or you’re facing a challenging life event, we’d like to help. Click here and our virtual assistant can put you in touch with a member of our Live Chat team, or if you'd rather hear a friendly voice, please call us on 0345 128 6894.

external support and organisations

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.