Car insurance

We'll get in touch if we need to see proof of your No Claims Discount. If we've already contacted you, you can provide your proof of No Claims Discount by uploading it in your online account. 

Just so you know, if we ask you for proof of your No Claims Discount, you’ll need to send it to us within 14 working days of purchase, otherwise we’ll have to cancel your policy and won’t be able to restart cover for you.

What to do

1. Log into your online account.
2. Select the ‘Your documents’ tab in the My Car page.
3. Select ‘Add document’ and add your No Claims Discount file.
4. Click on ‘Upload’ and it will automatically be sent to us to review.

You will also be able to see your document in the ‘Your Uploaded Documents’ section on the Documents tab.

Once we’ve received your proof, we'll contact you to confirm it has been accepted or let you know if we need any more information.

What proof do we accept?
Acceptable proof includes a full renewal invitation, a cancellation letter or a Proof of No Claims Discount letter from your previous insurer. 

Whichever option you go for, you’ll need to include:

• A letterhead that clearly identifies your previous insurer
• Your previous policy number
• Your previous policy expiry date
• Your name and full address - this should be issued in the customer's name. 
• Your No Claims Discount in years

Uploads can be in a variety of formats, including Microsoft Word, PDF or a photo in the following formats: GIF, PNG, JPG, JPEG and JPE. Just make sure your document is less than 3MB.

Visit our help hub for more information on No Claims Discount

Driving other cars or vehicles isn’t included on every policy. When this cover is part of your policy, you’ll see it listed on your Certificate of Motor Insurance.

Where it is shown, Driving Other Cars only gives you third‑party cover and only applies when all the conditions in your policy wording are met. It won’t cover damage to the car you’re driving.

Full cover details can be found in your Ageas policy booklet
View all policy booklets

Visit our Help hub for more information on driving other vehicles.

If you have an Ageas Car Insurance policy, yes you will have fully comprehensive cover to drive in EU countries for up to 90 days.

Please note: This cover is not available if you have purchased our Essentials Car Insurance.

Ageas Standard policy
You will be provided with cover as standard while you or any driver covered on your policy is driving within the European Union

Ageas Essentials policy
You will be covered for your legal liability to others while you (or any driver covered by this policy) are using the car within the EU.

Check your policy documents for full details. View all policy booklets

Visit our Help hub for more information on driving abroad and Do I need a Green Card to drive in the EU?

Yes, you can add a driver to your car insurance policy through your online account. Additional driver acceptance is subject to eligibility and underwriting checks and premium may increase.

Log in to your online account

Visit our Help hub to find out How to add a driver to your Ageas car insurance policy 

Please ensure you have entered the claims information exactly as recorded by your previous insurer. If you believe they have recorded the information incorrectly please contact them for advice.

Alternatively, please call us in order for us to help you with this.

Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

We’re committed to making your insurance renewal as simple as possible. So we don’t offer discounts, because the price you’ve received is the best price we can offer based on your current cover and the details we hold at this moment in time.
Read our guide to your insurance renewal quote

There are a number of factors that could impact the cost of your car insurance including:

• A change of address
• Change of job
• A new car
• A car insurance claim
• Adding people to your insurance etc.

Read our guide to your insurance renewal quote

If you have an outstanding balance notification on your car, home or van online account, you can easily make a payment online. Just log in to your log in to your online account where you will see an outstanding balance notification.

Simply click the ‘Pay now’ button and we’ll guide you through the process step by step.

There could be a few reasons you have an outstanding balance on your account, such as, the full amount could not be collected when your Direct Debit was due, or your policy may have been cancelled.

If you have an outstanding balance notification on your car, home or van account, you can easily make a payment online. Just log in to your online account where you will see an outstanding balance notification. Simply click the ‘Pay outstanding balance’ button and we’ll guide you through the process.

Yes. If you have car, home or van insurance it’s easy to make a payment online.

Simply log in to your online account, click the ‘Pay now’ button and we’ll guide you through the process.

Visit the Help hub for help with making a payment online.

Yes. If you have car, home or travel insurance, it’s easy to change your address online.

For Ageas car or home customers, simply log in to your online account, click the ‘Change address’ button and we’ll guide you through the process.

Visit our Help hub for more information on How to change my address .

For Ageas Travel Insurance customers please log in here, you can also email service@ageas-travel.co.uk, or contact us.

Car insurance is designed to protect you financially in the event of an incident which causes damage or injury to a vehicle, person, animal or property. Insuring your car is a legal requirement in the UK, unless you have registered your car as being off the road through a Statutory Off Road Notice (SORN).

There are three types of car insurance cover available in the UK: third party, third party, fire and theft and comprehensive. Depending on the type of insurance policy you have, your insurance will include different levels of protection.

Third party insurance is the minimum cover required by law. With this type of cover, if you have an accident and it’s your fault, your insurer will pay to repair the damage caused to the other vehicle or property, and compensate anyone left injured, aside from yourself. They wouldn’t pay to repair your own vehicle or for any damage caused to your own property or injury caused to yourself.

Third party fire and theft policies offer the same cover as a third-party policy, as well as cover to your own vehicle if there’s a fire, theft, or attempted theft.

Comprehensive car insurance cover offers the highest level of protection available. The level of protection offered can vary between insurers, but it usually covers:

• Damage to your own car following an accident where you’re at fault.
• Accidental or malicious damage to your car, including vandalism.
• Medical expenses if you or a passenger is injured in an accident involving your car.

These are the different types of car insurance cover you can get, depending on the policy you choose and your insurer. Additionally, most insurers will also give you the option to include additional cover to your policy for an extra cost. These optional extras, also known as car insurance add-ons, can include breakdown cover and legal expenses.

Getting car insurance is essential not only to drive legally, but also to give you peace of mind that you’re protected in the event of an accident.

When looking to buy an insurance policy, it’s important to bear in mind that there are several factors used to set the price of your insurance. How much each factor affects the price and terms of your policy will vary between insurers. The factors that providers will usually look at include, but are not limited to, your age, your occupation, your insurance claims history, the car you drive, where you park and your annual mileage. There are a few relatively simple things you can look at to try to cut the cost of your insurance premium.

Once you’ve got a car insurance policy in place, if you ever need to claim on it, you will need to contact your insurer and provide as many details as possible about the incident and any other drivers involved. In fact, you should inform your insurer about any incidents, even if you choose not to claim on your policy – for instance, if the damage is minor or you’d rather cover the cost of any repairs yourself without impacting the number of years of no claims discount you have.

There are some common misconceptions about car insurance that you will want to stay clear of. When in doubt, it’s always best to check what you’re covered for by contacting your insurer or reading your policy documents.

You can get a car insurance quote online either directly on an insurer's website or through a comparison website. In either case, you should have some information to hand about yourself and the car you're looking to insure. Providers will need it to determine whether they can offer you a quote and what the price of your premium will be.

Before starting your quote, be prepared to provide the following information:

• Your age, occupation and address
• Details of any previous car insurance claims and motoring convictions
• Proof of your No Claims Discount, also known as No Claims Bonus, if you have accumulated a few years without making any claims with previous insurers
• The same details as above for any named drivers you’d like to add to your policy
• Your car’s registration number
• The make and model of the car you want insured
• When you bought the car and when you’d like your policy to start
• An estimate of your annual mileage
• Where you will be parking your car overnight
• How you intend to use the car, for example; Social Domestic and Pleasure, Social Domestic and Pleasure with Commuting to work or Social Domestic and Pleasure with Commuting to work and Business Use.
  
  

When applying for a quote, it’s essential that you are open and honest with your answers. Failure to disclose any relevant information could invalidate your policy. You also need to let your insurer know if any of your details change during the policy term.

If you’ve got everything you need and would like to see how Ageas could help with your car insurance, you can start a quote here.

The price of your car insurance is based on a number of factors, including:

• Personal details - age and where you live
• Car details - what car you drive, how you use your car, the group your car is in
• Driving history - any claims, years of no claims discount
• External factors - insurance premium tax

Read our guide to your car insurance renewal quote

Your premium is based on a range of factors, including the car you drive, how you use it, your claims history and the cover options you choose. Some changes may reduce your price, depending on your circumstances:

• Review optional extras – removing cover you no longer need may lower your premium.
• Update your details – for example, changes to your mileage or where your car is kept may affect your price.
• Increase your voluntary excess – choosing a higher excess can reduce your premium, but you’ll pay more if you claim.
• Pay annually – this doesn’t reduce your premium, but it may reduce the overall cost as you won’t pay instalment interest.
• Review your mileage – if your annual mileage has genuinely reduced and falls within a lower risk band, your premium may reduce.
• Buy your policy in good time – some prices can vary depending on when you get a quote, though this isn’t guaranteed.

Not every change will reduce the cost, and some may increase it. We’ll always show you the updated price before you confirm any changes.

Read our guide to your car insurance renewal quote