When Sue, a retired mental health nurse, was involved in a road accident on her way back from her weekly shop, she acted quickly.

Within minutes of crashing into a taxi in Sutton-in-Ashfield, she had called her insurer, Ageas. Even the police on the scene were surprised by how quickly she had made the call. 

Thankfully, she says the response from the insurer was also particularly speedy and efficient. And even though Sue was at fault for the incident, “I can’t praise them highly enough”, she says, “the service was exemplary”. 

Sue describes the accident. “We hit with force”, she says. “The wheel came off on the passenger side and the radiator was damaged. I had cuts to my feet, cracked ribs and bruising.” 

Only the insurance claims handler asked Sue if she was okay, she says. Ageas arranged for a taxi home for Sue. The next day, Ageas called her back and on the phone quickly arranged a settlement fee to replace her car, which had been written off.  

The money was transferred that day and quickly reached Sue. “My advice to people is to insure themselves with Ageas”, she says.

To make a claim on your insurance click here. To learn more about how insurance works see our Solved content hub.


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