Need to make a claim?

If you bought your pet insurance with Ageas, we’re here to help every step of the way to get things back to normal. You can take a look at our policy documents to know exactly what you're covered for.

White cut out icon of paw print

Pet insurance - Christmas opening hours

Our opening hours are changing over the festive period. Please visit our 'Contact us' page to find out more details about our revised opening hours. If you would like to get a quote, you can still do so online. If you would like to discuss your policy, report a claim, or contact our 'Find a Vet or Pet Minder' and 'Bereavement Counselling and Pet Legal' helplines, please get in touch with us before or after the closure dates found on the 'Contact us' page. Our 24 Hour Vet Helpline will still be available 24/7.

How to get in touch

Make a claim

0345 165 0928

Lines open Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 2:00pm.

Alternatively, you can download our claim form, print it, fill it out with the help of your vet and email it to A member of our Claims team will get in touch with you as soon as possible.