Need to make a claim?

If you bought your pet insurance with Ageas, we’re here to help every step of the way to get things back to normal. You can take a look at our policy documents to know exactly what you're covered for.

Coronavirus (COVID-19) - Impact on claim handling

Please allow more time for us to assess your claim at this unprecedented time. Due to veterinary practices operating reduced or emergency services only, it may take us longer than usual to obtain additional information from your vet to support us in assessing of your claim, when required. Thanks for your understanding.

How to get in touch

Make a claim

0345 165 0928

Lines open Mon to Fri 9:00am - 6:00pm and Saturday 9:00am - 1:00pm.

Alternatively, you can download our claim form, print it, fill it out with the help of your vet and email it to A member of our Claims team will get in touch with you as soon as possible.