Need to make a claim?
If you need to make a Pet Insurance claim, we’re here to help and want to make it as easy as we can. We’ve outlined each step of the process below.
You can also take a look at your policy documents to check exactly what you're covered for.
Looking for advice? You can contact the 24/7 Vet Helpline before taking your pet to a vet. They could provide a quick answer and they will recommend if your pet needs treatment.
MAKE A CLAIM
Depending on your vet, your claim will be handled in one of the following ways:
Ask your vet if they can submit a claim on your behalf. This can vary depending on the practice, but we're always happy to pay your vet directly, to make the process as easy as we can.
If the vet can't submit the claim, you will need to pay upfront.
1: VET SUBMITS YOUR CLAIM
Your vet submits the claim online, on your behalf
There won't be any paperwork required from you.
What happens next?
Once your claim has been confirmed and accepted; a direct payment will be made to your vet (minus any excesses).
2: YOU PAY UPFRONT
You pay upfront and submit your claim
If your vet is unable to submit your claim directly, they will ask you to pay the bill upfront. You'll then need to submit your claim, following the steps below.
You will need to send us:
- A completed claims form, Download a claims form, print and fill it out with the help of your vet and email it to firstname.lastname@example.org.
- The full medical history of your pet, which your vet should be able to provide.
What happens next?
Once your claim has been confirmed and accepted; a direct payment will be made to you (minus any excesses).
Get in touch
Contact us0345 165 0928
It's quick and easy to make a claim through your vet or online.
If you need to speak to someone about a new or existing claim, just give us a call and we'll be happy to help.
Lines are open: Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 2:00pm.