Need to make a claim?

If you need to make a Pet Insurance claim, we’re here to help and want to make it as easy as we can. We’ve outlined each step of the process below.

You can also take a look at your policy documents to check exactly what you're covered for.

24/7 Vet Helpline

Looking for advice? You can contact the 24/7 Vet Helpline before taking your pet to a vet. They could provide a quick answer and they will recommend if your pet needs treatment.

make a claim

Depending on your vet, your claim will be handled in one of the following ways:

1:

Ask your vet if they can submit a claim on your behalf. This can vary depending on the practice, but we're always happy to pay your vet directly, to make the process as easy as we can.

2:

If the vet can't submit the claim, you will need to pay upfront.

1: Vet submits your claim

Your vet submits the claim online, on your behalf

There won't be any paperwork required from you.

What happens next?

Once your claim has been confirmed and accepted; a direct payment will be made to your vet (minus any excesses).

2: You pay upfront

You pay upfront and submit your claim

If your vet is unable to submit your claim directly, they will ask you to pay the bill upfront. You'll then need to submit your claim, following the steps below.

You will need to send us:
  1. A completed claims form, Download a claims form, print and fill it out with the help of your vet and email it to claims@pet.ageas.co.uk.
  2. The full medical history of your pet, which your vet should be able to provide.
What happens next?

Once your claim has been confirmed and accepted; a direct payment will be made to you (minus any excesses).

Get in touch

Make a claim

0345 165 0928

Lines are open Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 2:00pm.

Alternatively, you can download our claim form, print it, fill it out with the help of your vet and email it to claims@pet.ageas.co.uk.

A member of our Claims team will get in touch with you as soon as possible.