Goodbye exhausting claims

Whether you bought your insurance with Ageas or through a broker, get in touch on the numbers below and we’ll get the ball rolling right away.




Need to make a claim?

We know it can be a stressful time, so we're here to help every step of the way and get things back to normal for you, quick smart. You'll get a dedicated claims advisor who's on your side, to manage your claim and help you at every step. And because we know claims aren't 9 to 5, neither are we. Our UK-based, award-winning claims team are there for you around the clock, 365 days a year.

How to get in touch

When you pick up the phone to talk to us, we want to get you to the right person as quickly as possible:

Make a claim - Caravan/Camping

0345 122 3019

Make a claim - Fleet insurance

0345 125 8833

Make a claim - Business Legal Guard

0345 122 8930

Make a claim - Fleet Legal Guard

0345 322 0157

Make a claim - Ageas Law

0333 321 6394

Make a claim from abroad - Personal Accident

+44 2380 644 633

Make a claim in the UK - Personal Accident

0344 748 0103

Make a claim - Van insurance

0345 122 3260

Your handy guides to making a claim

If you need to make a claim                              

If something’s happened to your home away from home or camping gear, we’re here to help get you back to nature.

It’ll help us to sort your claim out sooner if you can tick off the following:

  • If you’re claiming for loss, theft or malicious damage, you need to report it to the police and get a crime reference number
  • Get any temporary repairs sorted, to stop any more damage or loss – keep your invoice and if your claim’s covered, we’ll give you a refund
  • Get an estimate for repairs from a local caravan repairer if it’s damaged
  • Keep hold of any damaged items as we may need to see them

When you get in touch

We’ll need your policy number and all the details of your claim. You might need to complete a report form and we’ll also ask you for:

  • Proof of ownership – this could be a receipt, or a bank or credit card statement
  • Any photos you have before and after the event


We’ll get to work on your claim and pay to either repair or replace your caravan or camping equipment. And if you’ve had a bigger loss, such as a theft or fire, we’ll get a Loss Adjuster on the case to manage every step of your claim.

If your caravan’s been stolen

To get your settlement offer sorted as soon as possible, we’ll need your:

  • Proof of purchase invoice
  • Spare sets of keys
  • Keys for the wheel clamp
  • Photos of your caravan
  • Estimate of how much it’ll cost to replace your caravan
  • CRIS (Caravan Registration Identification Scheme) document


If your caravan’s found – before or after you’ve made a claim – please get in touch with us so we can recover it.

If you’re in an accident 

First, make sure you’re in safe place. Then get as much information as you can – it’ll help us to sort your claim out sooner if you can tick off the following:

  • The other driver’s name, address, telephone number and insurer – plus their policy number if they know it
  • Their registration number, as well as the make, model and colour
  • The weather conditions
  • Any injuries or damage to cars or property
  • Photos of damaged cars or property
  • The names and addresses of any witnesses
  • A rough sketch of the accident
  • If the police are called, ask for their reference number and station address

Even if you’re not going to make a claim, please give us a call to let us know what’s happened.

Your legal lowdown

If you’re in an accident and someone’s injured or there’s damage to a car or property, you legally have to pull over and give your name, address and insurance details to the other people involved.

If there’s an injury or you don’t give your details at the scene, you have to report it to the police within 24 hours.

At the scene of the accident don’t:
  • Discuss whose fault the accident was
  • Apologise or admit any fault or liability
  • Forget to record any injuries or damage to cars or property
If you need to make a claim

We’re sorry you or a loved one has been involved in an accident. It’s now our job to make sure your claim is as easy and stress-free as possible. Please get in touch and let us know:

  • Your policy number
  • Details of the accident


After your accident, make sure you:

  • Follow any medical advice
  • Keep hold of any reports, certificates, information and evidence

Just so you know, we may ask you to have a medical examination to process. And in the event of a death, we may ask for a copy of the coroner’s report if a post-mortem is carried out.

Prefer to write to us?

You can get in touch with us at:

PA Claims, Travel Claims Department
Ageas Insurance Limited
Ageas House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire
SO53 3YA

If you’re in an accident

First, make sure you’re in safe place. Then get as much information as you can – it’ll help us to sort your claim out sooner if you can tick off the following:

  • The other driver’s name, address, telephone number and insurer – plus their policy number if they know it
  • Their registration number, as well as the make, model and colour
  • The weather conditions
  • Any injuries or damage to cars or property
  • Photos of damaged cars or property
  • The names and addresses of any witnesses
  • A rough sketch of the accident
  • If the police are called, ask for their reference number and station address

Even if you’re not going to make a claim, give us a call to let us know what’s happened.

Your legal lowdown

If you’re in an accident and someone’s injured or there’s damage to a vehicle or property, you legally have to pull over and give your name, address and insurance details to the other people involved.

If there’s an injury or you don’t give your details at the scene, you have to report it to the police within 24 hours.

At the scene of the accident don’t:

  • Discuss whose fault the accident was
  • Apologise or admit any fault or liability
  • Forget to record any injuries or damage to cars or property

If your van needs fixing

If you’ve got comprehensive cover with us and your accident was in the UK, we’ll:

  • Take your van to one of our approved repairers
  • Fix your van if it’s cost effective
  • Give you a car-derived style van if yours is a light goods vehicle weighing up to 1.8 tonnes, while yours is being fixed 
  • Give you a panel van if yours is a light goods vehicle weighing between 1.8 and 3.5 tonnes, while yours is being fixed
  • Arrange for your van to be returned at a time that’s good for you

Whether you were to blame for the accident or not, you’ll need to pay your policy excess to the car repairer.

Want to use your local garage?

Not a problem. We get you may prefer your van to be fixed by your local garage. Just so you know, if you go down this route:

  • We’ll need one estimate from you
  • We may arrange for a qualified engineer to look at your van
  • The repairs can’t be started until we’ve given you the go ahead
  • The quality of the repairs won’t be guaranteed by us
  • You’ll need to pay your policy excess to the repairer, whether the accident was your fault or not
  • We won’t be able to give you a free courtesy van while yours is being fixed

Please note that using our approved repairers will help us keep the cost of your claim as low as possible.

If your van can’t be fixed

We’ll arrange for your van to be assessed by a qualified engineer. If it can’t be fixed, this may be for a number of reasons, including:

  • It’s impossible to repair
  • It isn’t safe to repair
  • The repair costs exceed the market value of your car

The engineer will send us their report and we’ll sort out your settlement offer. Just so you know, to make you an offer we’ll need:

  • Receipt of the original vehicle registration document
  • Your MOT test certificate

If the accident wasn’t your fault

Not to blame for the accident? You’ll still need to pay your policy excess, but we’ll try and recover 100% of our costs for the claim. That way, you won’t lose your No Claims Discount.

There may be some things you can’t claim for as your policy with us doesn’t cover it. These are called uninsured losses. All is not lost though. If you’ve got a legal expenses policy, this may cover you or you may be able to recover these from the other person or their insurer.

If your windscreen needs repairing or replacing

Whether it’s a chip or a crack, we can get someone to come and repair or replace it. Just so you know, you may need to pay your policy excess to the glass company that fixes your windscreen.

If your van’s been stolen

Call the police and get a crime reference number. We’ll need this to get your claim sorted, as well as your:

  • MOT test certificate
  • Vehicle registration document (V5 or Log book)
  • Purchase receipt
  • Service history
  • Copy of your driving licence
  • Certificate of Motor Insurance
  • Spare car keys


Then we’ll get to work to make you an offer for the market value of your car, so you can get back to normal.

If your van’s recovered – before or after you’ve made a claim – please get in touch with us so we can recover it.