When you report the claim, we will do everything we can to establish the level of damage and will consider which of the following options are best suited to your circumstances:

• We may be able to offer you a cash settlement for the water damage repairs and raise a cash payment for you to use in getting the repairs completed yourself. We may ask you to contact a local tradesman in order to assess the damage
• If there is more work to be done, we may instruct one of our approved contractors to contact you directly and make arrangements for the repairs
• If the damage is substantial, we will send out an expert to manage the claim and talk you through the best course of action

If you’re ready to make a claim, visit online claims.

Manage a home insurance claim