Reasons why your claim might not be covered include:

• Damage caused by your power supply being cut off by the supplier (as a result of no payment of bills, for example)
• Damage caused deliberately by you or your family
• Any amount over the limit shown in your policy documentation.
  
  

Please refer to your policy booklets for specific policy exclusions.

If you’re ready to make a claim, visit online claims.

Manage a home insurance claim