If you're not happy with how we have handled your complaint, or we haven’t resolved it within eight weeks, you can take it up with the Financial Ombudsman Service through the methods detailed below.

Just so you know, this needs to be within six months from the date of our final response. Using this service won't affect your legal rights.

As an independent body set up by the Government, the Financial Ombudsman Service is a free and easy-to-use service that settles complaints between customers and companies in the UK. You can find out more at www.financial-ombudsman.org.uk and fill out its online form.

By phone:
Call 0800 023 4567 or 0300 123 9123

By Email:
complaint.info@financial-ombudsman.org.uk

In writing:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR