If you need to make a claim for contents, there are a couple of things that the claims department might request in order to proceed with your claim.

These can be things such as, pictures of the damaged item(s), quotes to repair or replace the item(s) and the reason why they need replacement, as well as receipts, valuations and/or proof of purchase may be required in some cases or replacement costs from websites for any irreparable items. Also, a crime reference number if reported to the police.

If a supplier is appointed to deal with your damaged contents, you might not be required to provide the above as they will carry out those checks for you.

If you’re ready to make a claim, visit online claims.

Manage a home insurance claim