In the first instance we will aim to validate your claim during the first notification, in person or via a video call and repair estimate scoping tool technology.

Where this is not possible you may be asked to provide pictures of the damage, a quote to repair or replace, a report confirming the cause of the damage, receipts or proof of purchase in some cases and/or replacement costs from websites.

You may also be required to provide measurements of the damaged area(s). If an approved repairer is appointed to deal with your claim, you might not be required to provide the above items as they will attend to a number of these for you.

If you’re ready to make a claim, visit online claims.

Manage a home insurance claim