Based on the information you provide; we will check your policy and let you know if you are covered and, if you have buildings cover, how we can help tracing a leak.

Please be aware that your policy does not cover general repairs to the pipework, water or heating system of your home. You will need to check your policy documentation to see if you have purchased the Home Emergency optional cover. Check in your online account

If you do have this cover, your policy documentation will also provide details on how to contact the relevant team.

If you do not have this extended cover, please contact a plumber directly to repair and stop the leak. Once the leak has been stopped, we will get to work on fixing the damage caused.

We may be able to offer you a cash settlement for the water damage repairs and raise a cash payment for you to use in getting the repairs completed.

If there is more work to be done, we may instruct one of our approved contractors to contact you directly and make arrangements for the repairs. If the damage is substantial, we will send out an expert to manage the claim and talk you through the best course of action.

Some of your items may need replacing or restoring. Depending on your cover, we can let you know if we can help with those too.

Depending on the time of year and the extent of the damage, we do advise that you turn on the heating and open the windows to dry out the property as much as possible. In some cases, where the damage isn't extensive, this may be enough to resolve the issues.

For information on when your claim would not be covered, please refer to the 'When would my claim not be covered?' question.

If you’re ready to make a claim, visit online claims.

Manage a home insurance claim