Tracing a leak applies when you are unable to find the source of a leak, for example from hidden pipework.

Sometimes it’s not easy to find where water or oil is leaking from. So, providing you have buildings cover and your buildings have been damaged by the leaking water or oil, we’ll cover any reasonable costs you have to pay to find the leak, and that includes the cost of repairs to walls, floors or ceilings.

You must get our agreement before work starts, so we can decide whether finding the leak is the most practical and cost-effective solution to the problem. For example, it may cost less to install new pipework than knocking holes in walls or floors to find the original leak.

We will only pay the costs to trace a leak where the escape of water/oil has damaged the building and we will be dealing with the buildings escape of water or oil claim. The cost of any works will not be reimbursed if your claim is declined following further investigation.

If you'd like to get in touch, please speak to a member of our Live Chat team via our Virtual Assistant. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

If you’re ready to make a claim, visit online claims.