What is meant by leaking and freezing water & leaking oil?

This and ‘escape of water’ are terms used in home insurance to describe a water or oil leak that can come from multiple sources in the home.

For example:

• Leaking pipes (boiler, water or oil tank, radiators or heating system etc.)
• Burst pipes (caused by water freezing within them)
• Appliances (i.e. washing machine, dishwasher etc.)

What is not considered an 'Escape or leakage of water' includes (but is not limited to):

• If you experience water escaping due to the failure, wear and tear or lack of grouting or sealant around baths, showers etc.
• Overflow of water from blocked guttering

If you experience water entering your property due to weather events like a storm, please see our questions relating to storm damage.

If you’re ready to make a claim, visit online claims.