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What happens if my damage to fridge/freezer food claim is declined, and I do not agree with the decision?

Please contact our Claims team in the first instance to discuss your concerns by using one of the following numbers based on how you purchased your policy:

This will give us the opportunity to understand your concerns and provide clarity on the reason for declining your claim.

For more information, please refer to the question 'Why would my damage to fridge/freezer food claim not be covered?'. If you remain dissatisfied with the decision, you have the right to register a complaint. For more information, please refer to the question 'How do I make a complaint about my claim?'


If you’re ready to make a claim, visit online claims.

Manage a home insurance claim

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Related questions

Will making a claim affect the cost of my policy? What happens if my claim is declined, and I do not agree with the decision? What is a policy excess? How do I pay my excess? Do you need urgent support? I have already started repairs. How will this affect the claim?

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