Back to Policy support Back to Policy support Home Insurance

What are contents?

Contents insurance will cover the items and valuables within your home that are not permanent features, fixtures or fittings of the building.

We mean any items that you or your family own or are responsible for, including Personal Belongings. Jewellery and entertainment systems may need to be specified depending on value.

Some items, such as carpets, may seem like buildings but are, in fact, considered contents.

If you are unsure what your item falls under and need to make a claim, please refer to your policy wording for a full definition.

You can contact our Claims Team by using one of the following numbers based on how you purchased your policy:


It's quick, safe and easy to make a new claim online, if you’re ready to make a claim, visit online claims.

Was this information helpful?

Related questions

Will making a claim affect the cost of my policy? What happens if my claim is declined, and I do not agree with the decision? What is a policy excess? How do I pay my excess? Do you need urgent support? I have already started repairs. How will this affect the claim?

Can't find what you're looking for?

Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.