How do I pay my excess?

If your claim is settled via a cash payment, the excess will be deducted from the total amount before it is paid to you.

Alternatively, if one of our repair networks carry out restoration, reinstatement or repair work, they will collect your excess from you on our behalf before any work is started.

Make a home insurance claim

Manage a home insurance claim

Log in to your online account

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Related questions

Will making a claim affect the cost of my policy? What happens if my claim is declined, and I do not agree with the decision? What is a policy excess? Do you need urgent support? I have already started repairs. How will this affect the claim? Can I carry out temporary repairs?

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