Back to Policy support Back to Policy support Home Insurance

How do I make a complaint about my claim?

If you haven't told us about your complaint yet, please get in touch with us and we'll do our best to put things right.
 
Write to us:
Customer Services Adviser
Ageas House
Hampshire Corporate Park
Templars Way
Eastleigh
SO53 3YA
 
Please include the following:

  • Your full name and address
  • Your contact details, including any daytime phone numbers
  • Your policy or claim number
  • Details of your complaint and if you’ve had any losses
  • If you’ve already spoken to someone about your complaint - let us know their name and the date you got in touch
  • What you’d like us to do to resolve your complaint
 
Please give us a call using the number shown in your claim’s documentation or find out more about complaints

Was this information helpful?

Related questions

Will making a claim affect the cost of my policy? What happens if my claim is declined, and I do not agree with the decision? What is a policy excess? How do I pay my excess? Do you need urgent support? I have already started repairs. How will this affect the claim?

Can't find what you're looking for?

Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.