Cancellation FAQs

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How do I cancel my insurance policy midterm?

Please speak to a member of our Live Chat team via our Virtual Assistant or call us. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

How do I cancel my renewal?

To cancel your renewal please follow these steps:

  • Log in to your online account
  • Click on ‘my van’
  • Underneath 'manage renewals' click on 'cancel my renewal'
  • Click on the reason you would like to cancel your insurance
  • Finally click 'cancel my renewal' and you are done
  • You will then receive your documents by your preferred delivery method shortly.

You can log in to your online account here: https://my.ageas.co.uk/login

What do I need to do once my policy has been cancelled?

Please be aware that there is a legal requirement to keep your van insured if it is on a public road.

What is the cooling off period?

You have 14 days from either the purchase date of the policy, or the date you receive the policy documentation (whichever is later) to cancel your cover. This is called the cooling off period. During the cooling off period the administration fee for cancellation is £25; after the cooling off period the cancellation fee is £50. Please note, if your cover has already started, you will be charged for the time of cover in addition to any applicable fees.

To cancel your policy, you can speak to a member of our Live Chat team.

If you have purchased additional cover, you will be entitled to a full refund during the cooling off period provided no claims have been made. After the cooling off period no refund will be provided.

What are the cancellation charges?

You have 14 days from either the purchase date of the policy, or the date you receive the policy documentation (whichever is later) to cancel your cover. This is called the cooling off period. During the cooling off period the administration fee for cancellation is £25; after the cooling off period the cancellation fee is £50. Please note, if your cover has already started, you will be charged for the time of cover in addition to any applicable fees.

To cancel your policy, you can speak to a member of our Live Chat team.

If you have purchased additional cover, you will be entitled to a full refund during the cooling off period provided no claims have been made. After the cooling off period no refund will be provided.

What do I do if the policyholder has passed away?

If you are facing a difficult time, we want to do our best to help and would like to speak to you directly. Please give us a call us.

Why has my policy been cancelled?

If you would like to speak to a member of our Live Chat team, please click the button below and they'll be happy to help you.


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