Want to make a complaint?

You can use the contact details below to make a complaint about any aspect of your experience.

If you wish to make a complaint about the way your policy was sold or the service we have provided (including information or documentation issued to you), please use the following contact details:

Call 0333 200 0668

Write to:

The Complaints Manager
Ageas Pet Insurance
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL 

If your complaint relates to your pet insurance claim, please use the following contact details:

Call 0333 200 0668

Write to:

The Complaints Manager
Ageas Pet Insurance
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL

If you’re not happy with how your complaint has been handled or if it hasn't been resolved within eight weeks, you have the right to ask the Financial Ombudsman Service to review your complaint, free of charge. Just so you know, you must do so within six months from the date of the summary resolution or final response letter.

A free, independent body set up by the Government, it’s the Financial Ombudsman’s job to resolve disputes between customers and companies in the UK. You can find out more at www.financial-ombudsman.org.uk

Online

Visit www.financial-ombudsman.org.uk and fill out its onlineWord or PDF form.

By phone

Call 0800 023 4567 or 0300 123 9123

By email

complaint.info@financial-ombudsman.org.uk

In writing

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Contact Online Dispute Resolution

If you bought your policy with us online, you can send your complaint to Online Dispute Resolution and It will forward it on to the Financial Ombudsman Service for you.

Online Dispute Resolution was set up by the European Commission to help consumers in the EU who are unhappy with the goods or services they have bought online.

You can fill out a complaints form on its website.