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What happens if my claim is declined, and I do not agree with the decision?
You can reach us by using one of the following numbers in the first instance to discuss your concerns, based on how you purchased your policy:
- Directly with us: 0345 165 5753
- Through a broker: 0345 122 3019
This will give us the opportunity to understand your concerns and provide clarity on the reason for declining your claim.
If you remain dissatisfied with the decision, you have the right to register a complaint.
For more information, please refer to 'How do I make a complaint about my claim?'.
For more information, please refer to 'How do I make a complaint about my claim?'.
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