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How do I make a complaint about my claim?

If you haven't told us about your complaint yet, please get in touch with us and we'll do our best to put things right.

There are 3 ways to make a complaint:
 

Online:

 

Write to us:

Customer Services Adviser
Ageas House
Hampshire Corporate Park
Templars Way
Eastleigh
SO53 3YA
 
Please include the following:
 
  • Your full name and address
  • Your contact details, including any daytime phone numbers
  • Your policy or claim number
  • Details of your complaint and if you've had any losses
  • If you've already spoken to someone about your complaint - let us know their name and the date you got in touch
  • What you'd like us to do to resolve your complaint
Telephone:
 
  • Please call your dedicated Claims Handlers on their direct dial phone number if you have it. Or you can reach us by using one of the following numbers based on how you purchased your policy:

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Related questions

Will making a claim affect the cost of my policy? What happens if my claim is declined, and I do not agree with the decision? What is a policy excess? How do I pay my excess? Do you need urgent support? I have already started repairs. How will this affect the claim?

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