Help with Damage to fridge/freezer food

Home insurance claims help: Help with Damage to fridge/freezer food

Fridges and freezers are not covered under this section of your policy. We won't cover the breakdown of fridge/freezers but we will cover the damaged/spoiled food when your fridge/freezer breaks down, provided it’s not caused by your power supply being deliberately cut off by your energy company...

Home insurance claims help: Help with Damage to fridge/freezer food

We would ask that you contact us in the first instance, where this is possible. However, if you do replace the items, please keep hold of receipts, as you may be asked to send these before a cash settlement can be agreed.

Home insurance claims help: Help with Damage to fridge/freezer food

Reasons why your claim might not be covered include: • Damage caused by your power supply being cut off by the supplier (as a result of no payment of bills, for example) • Damage caused deliberately by you or your family • Any amount over the limit shown in your policy documentation...

Home insurance claims help: Help with Damage to fridge/freezer food

Please contact our Claims team in the first instance to discuss your concerns by using one of the following numbers based on how you purchased your policy...

Home insurance claims help: Help with Damage to fridge/freezer food

This will depend on the circumstances of your claim. We want to make claiming as easy as possible, so we look to settle all fridge/freezer food claims on the first call.

Home insurance claims help: Help with Damage to fridge/freezer food

You are not expected to keep ruined food, however it is recommended that you take photographs of all items before disposing of them, as we may ask you to send these before a settlement can be agreed.

Home insurance claims help: Help with Damage to fridge/freezer food

We’ll pay for damage to food in your fridge or freezer as a result of contamination by the chemicals inside them, or by a rise or fall in temperature.

Home insurance claims help: Help with Damage to fridge/freezer food

Based on the information you provide; we will check your policy to ensure you are covered and let you know how we can help. We want to make claiming as easy as possible, so we look to settle all damage to fridge/freezer food claims on the first call...

Home claims questions: Help with Damage to fridge/freezer food

We’ll pay for damage to food in your fridge or freezer as a result of contamination by the chemicals inside them, or by a rise or fall in temperature.

Home claims questions: Help with Damage to fridge/freezer food

Reasons why your claim might not be covered include: • Damage caused by your power supply being cut off by the supplier (as a result of no payment of bills, for example) • Damage caused deliberately by you or your family • Any amount over the limit shown in your policy documentation...