When we use the word ‘buildings’, we mean the structure of your home, this includes your chimneys as they are part of the structure. Your buildings are covered for numerous events that may occur, including storm and falling trees.

It is important to check your policy booklet before reporting any claim, for more information on what is and is not covered. Your policy documents in your online account will also tell you what cover you have selected and what excess will apply, depending on the type of claim you wish to make.

Wear and tear is a common reason that claims are declined especially in a weather event like a storm. There will also be exclusions for each type of peril, so please refer to your home insurance policy booklet for full details of your cover.

View our policy booklets

If you’re ready to make a claim, visit online claims.

Manage a home insurance claim