Press releases

This week marks the Institute of Customer Service’s National Customer Service Week 2025. Ageas UK’s Chief Customer Officer Caroline King looks back at the ICS future forecasting in 2020 and reflects just how accurate those predictions for the evolution of customer service were.

Ageas UK has officially started the integration of esure, following the successful completion of the acquisition earlier this week. The focus now is on ensuring a smooth transition for customers and employees, while leveraging the combined scale, technology, and innovation to drive future growth.

Ageas has today announced the successful completion of its acquisition of esure Group, following full regulatory approval and the agreement reached with Bain Capital in April 2025. This is a key milestone in Ageas UK’s strategy to become a leading personal lines insurer in the UK.

Research from Ageas UK and YouGov shows that the public doesn’t view insurance fraud as a one-size-fits-all issue. Instead, respondents distinguish between types of fraud based on their perception of harm, intent, and scale - revealing a more nuanced perspective of what constitutes wrongdoing.

As the UK experiences its warmest driest spring in more than 50 years, Stephen Linklater, Ageas UK’s Chief Claims Officer, explores subsidence, highlighting the signs to look out for and how insurers can respond to support prevention.