You have 14 days from either the purchase date of the policy, or the date you receive the policy documentation (whichever is later) to cancel your cover. This is called the cooling off period.

During the cooling off period the administration fee for cancellation is £25; after the cooling off period the cancellation fee is £50. Please note, if your cover has already started, you will be charged for the time of cover in addition to any applicable fees.

If you have purchased additional cover, you will be entitled to a full refund during the cooling off period provided no claims have been made. After the cooling off period no refund will be provided.

Unfortunately you cannot currently cancel your van policy using your online account. 

You will need to speak to a member of our Live Chat team via our Virtual Assistant or call us.

Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

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