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Help with Cancellations
What are the cancellation charges?
Van insurance: Help with Cancellations
You have 14 days from either the purchase date of the policy, or the date you receive the policy documentation (whichever is later) to cancel your cover. This is called the cooling off period...
How do I cancel my insurance policy midterm?
Van insurance: Help with Cancellations
Unfortunately you cannot currently cancel your policy midterm using your online account. Please speak to a member of our Live Chat team via our Virtual Assistant.
What do I need to do once my policy has been cancelled?
Van insurance: Help with Cancellations
Please be aware that there is a legal requirement to keep your van insured if it is on a public road.
How do I cancel my van insurance renewal?
Van insurance: Help with Cancellations
To cancel your van insurance renewal please follow these steps: Log in to your online account...
Why has my policy been cancelled?
Van insurance: Help with Cancellations
If you would like to speak to a member of our Live Chat team, they'll be happy to help you.
What is the cooling off period?
Van insurance: Help with Cancellations
You have 14 days from either the purchase date of the policy, or the date you receive the policy documentation (whichever is later) to cancel your cover. This is called the cooling off period...
What do I do if the policyholder has passed away?
Van insurance: Help with Cancellations
If you are facing a difficult time, we want to do our best to help and would like to speak to you directly. Please get in touch via our virtual assistant, or give us a call...
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.