Back to policy support
Help with Leaking & freezing water or oil
When would my Escape of Water claim not be covered?
Home claims questions: Help with Leaking & freezing water or oil
Common exclusions applicable to an escape or leakage of water claim include (but are not limited to) the following...
What is meant by leaking and freezing water & leaking oil?
Home claims questions: Help with Leaking & freezing water or oil
This and ‘escape of water’ are terms used in home insurance to describe a water or oil leak that can come from multiple sources in the home...
After I’ve called a plumber, can I claim?
Home claims questions: Help with Leaking & freezing water or oil
Once the leak has been stopped, we will get to work on fixing the damage caused. It is important to notify us of your claim at the earliest opportunity, however, until a permanent repair has been completed by the plumber we will not look to progress to repairs...
When would my Escape of Water claim not be covered?
Home claims questions: Help with Leaking & freezing water or oil
Common exclusions applicable to an escape or leakage of water claim include (but are not limited to) the following...
When would my Escape of Water claim not be covered?
Home claims questions: Help with Leaking & freezing water or oil
Common exclusions applicable to an escape or leakage of water claim include (but are not limited to) the following...
What is covered by escape of water, leaking and freezing water & leaking oil?
Home claims questions: Help with Leaking & freezing water or oil
The cost of locating and gaining access to a leak is only available under a Buildings or Buildings & Contents policy. Depending on the level of cover you have selected, which will be shown in your policy documentation e.g. Buildings, Contents or both, cover is provided for the loss or damage caused as a result of water leaking from things such as heating or drainage installation, washing machine or dishwasher...
When would my Escape of Water claim not be covered?
Home claims questions: Help with Leaking & freezing water or oil
Common exclusions applicable to an escape or leakage of water claim include (but are not limited to) the following...
After I’ve called a plumber, can I claim?
Home claims questions: Help with Leaking & freezing water or oil
Once the leak has been stopped, we will get to work on fixing the damage caused. It is important to notify us of your claim at the earliest opportunity, however, until a permanent repair has been completed by the plumber we will not look to progress to repairs...
What is meant by leaking and freezing water & leaking oil?
Home claims questions: Help with Leaking & freezing water or oil
This and ‘escape of water’ are terms used in home insurance to describe a water or oil leak that can come from multiple sources in the home...
What is "Tracing a leak’? What does it cover?
Home claims questions: Help with Leaking & freezing water or oil
Tracing a leak applies when you are unable to find the source of a leak, for example from hidden pipework....
Make a home claim
Our online claims service is the quick, safe and easy way to register a new claim.