Help with Leaking & freezing water or oil

Home claims questions: Help with Leaking & freezing water or oil

When you report the claim, we will do everything we can to establish the level of damage and will consider which of the following options are best suited to your circumstances...

Home claims questions: Help with Leaking & freezing water or oil

Tracing a leak applies when you are unable to find the source of a leak, for example from hidden pipework....

Home claims questions: Help with Leaking & freezing water or oil

This and ‘escape of water’ are terms used in home insurance to describe a water or oil leak that can come from multiple sources in the home...

Home claims questions: Help with Leaking & freezing water or oil

We understand that people like to stay in their own homes where possible, so we can provide facilities like temporary kitchens to enable you to do so...

Home insurance claims help: Help with Leaking & freezing water or oil

Common exclusions applicable to an escape or leakage of water claim include (but are not limited to) the following...

Home insurance claims help: Help with Leaking & freezing water or oil

Tracing a leak applies when you are unable to find the source of a leak, for example from hidden pipework....

Home insurance claims help: Help with Leaking & freezing water or oil

We understand that people like to stay in their own homes where possible, so we can provide facilities like temporary kitchens to enable you to do so...

Home insurance claims help: Help with Leaking & freezing water or oil

When you report the claim, we will do everything we can to establish the level of damage and will consider which of the following options are best suited to your circumstances...

Home insurance claims help: Help with Leaking & freezing water or oil

Once the leak has been stopped, we will get to work on fixing the damage caused. It is important to notify us of your claim at the earliest opportunity, however, until a permanent repair has been completed by the plumber we will not look to progress to repairs...

Home insurance claims help: Help with Leaking & freezing water or oil

The cost of locating and gaining access to a leak is only available under a Buildings or Buildings & Contents policy. Depending on the level of cover you have selected, which will be shown in your policy documentation e.g. Buildings, Contents or both, cover is provided for the loss or damage caused as a result of water leaking from things such as heating or drainage installation, washing machine or dishwasher...