Back to policy support
Help with Leaking & freezing water or oil
Will you send out a plumber to fix the leak?
Home claims questions: Help with Leaking & freezing water or oil
Repairs to the pipe work, water or heating system of your home are often not covered by your insurance policy. Please refer to your policy wording for more information...
What is "Tracing a leak’? What does it cover?
Home claims questions: Help with Leaking & freezing water or oil
Tracing a leak applies when you are unable to find the source of a leak, for example from hidden pipework....
When would my Escape of Water claim not be covered?
Home claims questions: Help with Leaking & freezing water or oil
Common exclusions applicable to an escape or leakage of water claim include (but are not limited to) the following...
When would my Escape of Water claim not be covered?
Home claims questions: Help with Leaking & freezing water or oil
Common exclusions applicable to an escape or leakage of water claim include (but are not limited to) the following...
After I’ve called a plumber, can I claim?
Home claims questions: Help with Leaking & freezing water or oil
Once the leak has been stopped, we will get to work on fixing the damage caused. It is important to notify us of your claim at the earliest opportunity, however, until a permanent repair has been completed by the plumber we will not look to progress to repairs...
What should I expect when making a claim for escape of water, leaking and freezing water? "
Home claims questions: Help with Leaking & freezing water or oil
Based on the information you provide; we will check your policy and let you know if you are covered and, if you have buildings cover, how we can help tracing a leak. Please be aware that your policy does not cover general repairs to the pipework, water or heating system of your home...
What is meant by leaking and freezing water & leaking oil?
Home claims questions: Help with Leaking & freezing water or oil
This and ‘escape of water’ are terms used in home insurance to describe a water or oil leak that can come from multiple sources in the home...
What if I can't live at home due to the damage?
Home claims questions: Help with Leaking & freezing water or oil
We understand that people like to stay in their own homes where possible, so we can provide facilities like temporary kitchens to enable you to do so...
Will someone come out to look at the damage?
Home claims questions: Help with Leaking & freezing water or oil
When you report the claim, we will do everything we can to establish the level of damage and will consider which of the following options are best suited to your circumstances...
What is "Tracing a leak’? What does it cover?
Home claims questions: Help with Leaking & freezing water or oil
Tracing a leak applies when you are unable to find the source of a leak, for example from hidden pipework....
Make a home claim
Our online claims service is the quick, safe and easy way to register a new claim.