Help with General home claims

How do I get an update on the progress of my claim?

Home insurance claims help: Help with General home claims

To make your claims experience as easy as possible, our specialist suppliers have full authority to manage claims without the need to refer back to us for approval...

How do I get an update on the progress of my claim?

Home insurance claims help: Help with General home claims

To make your claims experience as easy as possible, our specialist suppliers have full authority to manage claims without the need to refer back to us for approval...

What is wear and tear?

Home claims questions: Help with General home claims

Almost everything in your home will suffer from general wear and tear over time. You can extend the lifetime of your property and the possessions inside it by taking care of your home through general maintenance and upkeep...

What is wear and tear?

Home insurance claims help: Help with General home claims

Almost everything in your home will suffer from general wear and tear over time. You can extend the lifetime of your property and the possessions inside it by taking care of your home through general maintenance and upkeep...

What is not covered?

Home claims questions: Help with General home claims

Unfortunately, there are things we do not cover. It is therefore important to check your policy booklet before reporting any claim. Your policy documents will also tell you what cover you have selected and what excess will apply, depending on the type of claim you wish to make...

What is not covered?

Home insurance claims help: Help with General home claims

Unfortunately, there are things we do not cover. It is therefore important to check your policy booklet before reporting any claim. Your policy documents will also tell you what cover you have selected and what excess will apply, depending on the type of claim you wish to make...

Can I carry out temporary repairs?

Home claims questions: Help with General home claims

Unless it is an emergency, please do not carry out any repairs or replace items without us agreeing to this first. If you need to take action to protect your property, we recommend that you do so only if the temporary repairs can be easily removed for a full inspection...

Can I carry out temporary repairs?

Home insurance claims help: Help with General home claims

Unless it is an emergency, please do not carry out any repairs or replace items without us agreeing to this first. If you need to take action to protect your property, we recommend that you do so only if the temporary repairs can be easily removed for a full inspection...

I have already started repairs. How will this affect the claim?

Home insurance claims help: Help with General home claims

We would ask that you contact us before you undertake any repairs or clean up, unless repairs are essential for the immediate protection of the property/item(s).

I have already started repairs. How will this affect the claim?

Home claims questions: Help with General home claims

We would ask that you contact us before you undertake any repairs or clean up, unless repairs are essential for the immediate protection of the property/item(s).

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