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Help with Cancellations
How do I cancel my insurance policy midterm?
Home Insurance: Help with Cancellations
You can cancel your policy by logging into your online account and following the steps below: Select 'My home' ...
What do I need to do once my policy has been cancelled?
Home Insurance: Help with Cancellations
Please be aware that your mortgage provider may require you to have Buildings Insurance.
Why has my policy been cancelled?
Home Insurance: Help with Cancellations
If you would like to speak to a member of our Live Chat team, they'll be happy to help you.
What are the cancellation charges?
Home Insurance: Help with Cancellations
You have 14 days from either the purchase date of the policy, or the date you receive the policy documentation (whichever is later) to cancel your cover. This is called the cooling off period...
What is the cooling off period?
Home Insurance: Help with Cancellations
You have 14 days from either the purchase date of the policy, or the date you receive the policy documentation (whichever is later) to cancel your cover. This is called the cooling off period...
What do I do if the policyholder has passed away?
Home Insurance: Help with Cancellations
If you are facing a difficult time, we want to do our best to help and would like to speak to you directly. You can also complete a form online...
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.