What is a policy excess?
A policy excess is the amount you have to pay towards the cost of your claim. There are different excesses that may apply.
There is a standard (or compulsory) policy excess which applies to all claims, although the amount you need to pay may increase depending on the type of claim you want to make.
You may have also added a voluntary excess when you took your policy out in exchange for a lower premium. This excess will be added to the standard (or compulsory) excess in the event of most claims.
Details of all your policy excesses can be found on your Insurance Schedule/Statement of Fact in your online account.
Make a car insurance claim
Was this information helpful?
Thank you for your feedback
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.