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Help with Claims
Will making a claim affect my No Claims Discount?
Car Insurance: Help with Claims
If you make a claim then your No Claims Discount may be affected. Factors such as, who was at fault, previous claims and whether you have opted to protect your NCD will all be considered...
What happens if my vehicle is confirmed a total loss?
Car Insurance: Help with Claims
This is when the damage to your vehicle is uneconomical to repair. We have a dedicated team who will discuss settlement with you...
What claims can I make online?
Car Insurance: Help with Claims
You can now report some claims online using our online claims hub. This is the quickest and easiest way to make a claim. The claims you can report online are...
How will my vehicle be repaired?
Car Insurance: Help with Claims
We have a network of approved repairers who will take care of your vehicle, getting you back on the road as soon as possible.
What do I need to report a claim online?
Car Insurance: Help with Claims
To get your online claim journey started, all you need is your policy number. This will be shown on your policy schedule or statement of fact...
What do I do if I’m making a claim online and my details aren’t recognised e.g. policy number, date of birth?
Car Insurance: Help with Claims
If your details are not recognised, we unfortunately cannot send you the authentication code to complete necessary security checks. Below are common reasons why your details may not be recognised and advice on things to check...
What do I do if I’m making a claim online and I don’t receive an authentication code?
Car Insurance: Help with Claims
We apologise that you are having trouble making a claim online. We take the protection of our customers' information very seriously and always apply appropriate levels of security...
What do I do if I receive correspondence from a third party?
Car Insurance: Help with Claims
If you receive any correspondence from the other party involved or their representatives, you can forward this straight to us quoting your claim reference number. Please forward the correspondence to motorclaims@ageas.co.uk
Can I go straight to the financial ombudsman?
Car Insurance: Help with Claims
You're able to go straight to the Financial Ombudsman Service, however, they will advise that if you are dissatisfied with our service, that you give us the opportunity to resolve your concerns in the first instance...
What can I expect when I make an online claim?
Car Insurance: Help with Claims
As your insurer, we're here to help make claims as easy as possible. We understand that making a claim can be a worrying and stressful time for you...
Make a car claim
Our online claims service is the quick, safe and easy way to register a new claim.
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