Back to Need help
Help with My cover
Do you offer temporary cover?
Car Insurance: Help with My cover
We do offer temporary cover on car insurance. To make permanent policy changes, please get in touch and our Live Chat team will be happy to help.
Do you offer learner driver insurance?
Car Insurance: Help with My cover
We do offer learner driver car insurance. To make permanent policy changes, please get in touch and our Live Chat team will be happy to help.
Why won't you cover me anymore?
Car Insurance: Help with My cover
We use a range of information to see whether we can provide a quote. If we can’t provide one to you today, please try us again in future because we do review this information regularly.
What's a policy excess?
Car Insurance: Help with My cover
A policy excess is the amount you have to pay towards the cost of your claim. It is made up of a standard amount which you cannot change and a voluntary amount which you set yourself...
Am I covered for caravans and trailers?
Car Insurance: Help with My cover
Your motor policy will cover you using your car to tow any single trailer-caravan or broken-down vehicle while it is attached to your car and if allowed by law, provided it is not being towed for hire or reward.
What does Motor Legal Expenses for car insurance include?
Car Insurance: Help with My cover
Motor Legal Expenses for car insurance is optional cover that you can add at the start or during your policy. It provides legal support and advice for a wide range of motor incidents and can give you peace of mind knowing you can get help with legal costs...
What does Breakdown cover include?
Car Insurance: Help with My cover
We offer multiple levels of breakdown cover, from £32 a year. To find out more or to check if you have this cover in place, please click one of the links below...
What is excess protection cover?
Car Insurance: Help with My cover
Excess protection is no longer available to purchase, if you have an existing Excess protection policy then your cover will continue until your next renewal.
Can I drive my car in Europe and abroad?
Car Insurance: Help with My cover
You will be provided with cover as standard while you or any driver covered on your policy is driving within the European Union... (Not included in our Essentials cover)
When do I get a courtesy car?
Car Insurance: Help with My cover
A courtesy car is covered as standard in our policies. This will only be provided whilst your vehicle is being repaired by one of our approved repairers...
Can't find what you're looking for?
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.